Shipping policy
Shipping Policy
At Luna Pet Haven, we want the shipping process to be clear from the moment an order is placed until it reaches its destination. This policy explains our U.S. delivery coverage, available shipping services, applicable charges, estimated transit times, and important information regarding order delivery.
Shipping Territory
Luna Pet Haven currently fulfills and ships orders within the United States only. We do not provide international shipping at this time.
A valid U.S. delivery address is required when placing an order. Orders submitted with destinations outside the United States cannot be fulfilled.
Delivery Services & Costs
We offer two shipping choices for eligible U.S. orders:
Express Shipping
Customers who prefer expedited delivery may select Express Shipping.
Estimated transit: 1–2 business days
Shipping cost: $15.00
Express Shipping is charged separately and is not included in our free Standard Shipping offer.
Standard Shipping
For regular delivery, Standard Shipping is available under the following terms:
Estimated transit: 3–5 business days
Shipping cost: $8.00
FREE Standard Shipping on orders of $70.00 or more
Orders below the $70.00 qualifying threshold will be charged the standard $8.00 delivery fee. Available shipping methods and the applicable charge will be shown during checkout.
From Order Placement to Shipment
After an order is submitted, it must be prepared before being handed over to the shipping carrier. Orders are generally processed during normal business days, excluding weekends and U.S. federal holidays.
Shipping transit time begins after the package has been dispatched. Therefore, order processing time should be considered separately from the estimated 1–2 business day Express or 3–5 business day Standard transit period.
Periods of high demand, holidays, promotions, or unexpected operational circumstances may occasionally extend processing times.
Estimated Arrival
Delivery windows stated in this policy are estimates and do not constitute guaranteed arrival dates.
Once a shipment is with the carrier, its progress may be affected by weather conditions, transportation interruptions, regional service limitations, carrier delays, seasonal package volume, or other circumstances beyond Luna Pet Haven's reasonable control.
Tracking Updates
When tracking is available, shipment information will be provided after the package has been dispatched.
There may be a short delay between receiving your shipping confirmation and seeing the first tracking update. This generally occurs while the carrier receives and scans the package into its network.
Address Accuracy & Corrections
Customers should verify their shipping information carefully before completing checkout. Please ensure that the recipient name, street address, apartment or unit number where applicable, city, state, and ZIP code are accurate.
If you notice an error after placing your order, contact Luna Pet Haven as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee changes after fulfillment has begun or the package has been transferred to the carrier.
Delivery Concerns
If an order has not arrived within the expected timeframe, please review the carrier's tracking information for the most recent status.
For packages showing an extended delay, possible loss in transit, or an undeliverable status, contact us with your order details. Luna Pet Haven will review the available shipment information and assist with determining an appropriate next step.
Contact Luna Pet Haven
If you have questions regarding shipping rates, delivery estimates, tracking, or an existing shipment, please contact:
Luna Pet Haven
4802 Golden Gate Dr
Killeen, TX 76549
United States
Phone: 514-946-643
Email: l01052248167@gmail.com