Terms of service
1. CONDITIONS FOR USING OUR STORE
Luna Pet Haven is provided for lawful shopping and related activities.
By using our website or purchasing merchandise, you represent that you have reached the age of majority applicable in your jurisdiction or have appropriate authorization where legally required.
You agree not to use our store for fraudulent, illegal, deceptive, abusive, or unauthorized purposes.
We may restrict access to our services where reasonably necessary to maintain security, prevent fraud, comply with legal obligations, or protect our customers and business.
2. INFORMATION ABOUT OUR PET PRODUCTS
We strive to provide customers with accurate and useful information about the pet merchandise offered through Luna Pet Haven.
Product pages may include descriptions, photographs, dimensions, materials, quantities, sizes, features, intended uses, care instructions, and other relevant specifications.
Actual merchandise may differ slightly from online images due to photography, lighting, device display settings, manufacturing variations, packaging changes, or supplier updates.
Such reasonable variations do not necessarily mean that a product is defective or incorrectly supplied.
3. CHOOSING SUITABLE PRODUCTS
Customers are responsible for determining whether a particular product is suitable for their pet.
Where relevant, please consider factors including your pet's:
Size and weight;
Age;
Breed or physical characteristics;
Activity level;
Behavior and chewing habits; and
Individual needs.
Measurements, size recommendations, and other product guidance provided through our website are intended to assist with product selection but cannot guarantee suitability for every animal.
4. PET SAFETY AND PRODUCT USE
Products purchased from Luna Pet Haven should be used only for their intended purposes and according to any instructions or warnings supplied with the merchandise.
Where appropriate, pets should be supervised while using toys, accessories, feeding products, or similar items.
Customers should periodically inspect products for damage, excessive wear, loose components, or other conditions that could create a safety concern.
Use of a product should be discontinued if it becomes damaged or unsuitable for continued use.
Information provided through Luna Pet Haven is intended for general shopping and product-information purposes and does not constitute veterinary advice.
5. PRODUCT INVENTORY
All merchandise is offered subject to availability.
We may add new products, discontinue existing items, change available variations, or establish reasonable purchase limits at any time.
Placing an item in your shopping cart does not reserve inventory.
If a product becomes unavailable after an order is submitted, we may cancel the affected portion of the order and provide any applicable refund for amounts already collected.
6. PRICES AND APPLICABLE CHARGES
Product prices are displayed through our online store and may change from time to time.
Applicable taxes, shipping charges, discounts, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.
Although we take reasonable steps to maintain accurate pricing, occasional technical, typographical, or administrative errors may occur.
If we discover a material pricing error, we may correct it and appropriately address affected orders as permitted under applicable law.
7. ORDER SUBMISSION
When you submit an order through Luna Pet Haven, you are offering to purchase the selected merchandise according to these Terms.
An automated order acknowledgment indicates that we have received your order information but does not necessarily constitute final acceptance.
Before fulfillment, orders may be reviewed for product availability, payment authorization, accuracy of customer information, and reasonable fraud-prevention purposes.
8. ORDER ACCEPTANCE, LIMITATIONS, AND CANCELLATION
Luna Pet Haven reserves the right to reasonably decline, limit, or cancel an order when circumstances require it.
This may include situations involving:
Insufficient inventory;
Unsuccessful payment authorization;
Material pricing or product-listing errors;
Incomplete or materially incorrect customer information;
Suspected fraudulent or unauthorized transactions;
Purchasing patterns reasonably suggesting unauthorized commercial resale; or
Transactions that violate these Terms or applicable law.
If we cancel an order after successfully collecting payment, any amount properly owed back to the customer will be returned through an appropriate payment method.
9. CUSTOMER INFORMATION
You agree to provide complete, current, and accurate information when placing an order.
Before checkout, customers should verify their contact information, billing details, shipping address, selected merchandise, quantities, and other applicable product options.
Please contact Luna Pet Haven promptly if you discover an error after submitting an order.
We cannot guarantee that order information can be changed once processing, fulfillment, or shipment preparation has begun.
10. PAYMENT TERMS
Orders must be paid using the payment options made available during checkout.
Payment transactions may be processed by independent third-party payment providers. Such providers may maintain their own verification requirements, security standards, privacy practices, and terms.
We may decline or cancel a transaction if payment cannot be successfully authorized or if reasonable security procedures indicate possible fraudulent or unauthorized activity.
11. SHIPPING WITHIN THE UNITED STATES
Luna Pet Haven currently ships eligible orders within the United States only.
Shipping options, rates, qualifying purchase thresholds, estimated transit periods, and other fulfillment conditions are provided separately in our Shipping Policy.
Delivery estimates are provided for planning purposes and are not guaranteed arrival dates unless expressly stated otherwise.
Actual delivery may be affected by carrier delays, weather conditions, holidays, transportation disruptions, incorrect addresses, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
12. RETURNS AND REFUNDS
Eligible returns, refunds, damaged merchandise, incorrect items, and other qualifying post-purchase concerns are governed by our Return and Refund Policy.
Customers should review that policy before making a purchase to understand applicable return periods, eligibility requirements, merchandise-condition standards, procedures, exclusions, and refund processing information.
Nothing in these Terms is intended to waive, exclude, or restrict consumer protections that cannot legally be limited.
13. DISCOUNTS AND PROMOTIONS
Luna Pet Haven may occasionally provide sales, promotional offers, discount codes, or special pricing.
Promotions may include separate conditions regarding:
Eligible merchandise;
Minimum purchase amounts;
Promotion periods or expiration dates;
Redemption limits;
Customer eligibility; or
Whether an offer can be combined with another promotion.
Conditions presented with a specific promotion will govern that offer.
14. WEBSITE INFORMATION AND CORRECTIONS
We make reasonable efforts to maintain accurate and current information throughout our online store.
Nevertheless, product descriptions, prices, availability information, promotions, or other website content may occasionally contain errors, omissions, or outdated information.
Luna Pet Haven may correct or update such information when appropriate.
If a material error affects an order already submitted, we will address the matter reasonably and in accordance with applicable law.
15. CUSTOMER REVIEWS AND CONTENT
Our website may provide customers with opportunities to submit reviews, comments, photographs, suggestions, or other feedback.
By providing content, you represent that you have sufficient rights to submit it and that the material does not unlawfully infringe another person's rights.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, malicious, abusive, infringing, or otherwise inappropriate.
We may moderate, reject, or remove submissions that reasonably appear to violate these requirements.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, original content associated with Luna Pet Haven—including our branding, website text, graphics, photographs, designs, logos, and other proprietary materials—is owned by us or used under appropriate authorization.
Website materials are made available primarily for lawful, personal, and non-commercial shopping purposes.
You may not reproduce, modify, distribute, sell, commercially exploit, or otherwise misuse protected materials without appropriate authorization, except where permitted by applicable law.
17. PROHIBITED ACTIVITIES
You agree not to use Luna Pet Haven to:
Conduct fraudulent or unlawful activities;
Submit deliberately false or deceptive information;
Attempt unauthorized access to accounts, systems, or networks;
Introduce malware, viruses, or harmful software;
Interfere with website security or normal operation;
Infringe intellectual property, privacy, or other legal rights;
Collect information about customers without lawful authorization;
Circumvent security or technical restrictions;
Abuse automated tools in a manner that disrupts our services; or
Engage in conduct prohibited by applicable law.
Material violations may result in restriction or termination of access to our services.
18. PRIVACY AND PERSONAL INFORMATION
Personal information submitted through Luna Pet Haven is handled according to our Privacy Policy and applicable privacy requirements.
Our Privacy Policy provides additional information concerning how customer information may be collected, used, processed, stored, or disclosed in connection with operating our online store.
19. THIRD-PARTY SERVICES
We may rely on independent third-party providers for certain functions, including ecommerce technology, payment processing, shipping, analytics, and other operational services.
These third parties may maintain their own contractual terms, security procedures, and privacy practices.
Your direct interaction with an independently operated third-party service may therefore be subject to that provider's applicable terms.
20. EXTERNAL WEBSITES
Our website may include links to third-party websites or resources for convenience or informational purposes.
Providing such links does not necessarily mean that Luna Pet Haven controls or endorses the applicable third party.
We are not responsible for independently operated websites, including their content, products, services, availability, security practices, or privacy policies.
21. AVAILABILITY OF OUR SERVICES
We aim to maintain reliable access to Luna Pet Haven but cannot guarantee uninterrupted operation.
Maintenance, technical failures, network interruptions, software updates, security measures, or circumstances outside our reasonable control may temporarily affect website availability.
We may modify, suspend, or discontinue certain website features when reasonably necessary for operational or security purposes.
22. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and related online services are provided on an “as available” basis.
We do not guarantee that website access will always be uninterrupted, completely secure, or free from technical errors.
Any warranties, statutory protections, or consumer rights that cannot legally be excluded remain unaffected by these Terms.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Luna Pet Haven will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from the use of, or inability to use, our website or online services.
Nothing in these Terms excludes or restricts liability where applicable law does not permit such exclusion or limitation.
24. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Luna Pet Haven harmless from reasonable claims, liabilities, damages, losses, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
25. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
26. TERMINATION OF ACCESS
You may discontinue using Luna Pet Haven at any time.
We may suspend, restrict, or terminate access when we reasonably determine that a user has materially violated these Terms, engaged in fraudulent or unlawful conduct, compromised website security, or otherwise misused our services.
Provisions that by their nature should remain effective following termination will continue to apply.
27. GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of Texas, without limiting mandatory consumer rights or protections available under applicable federal or state law.
28. CHANGES TO THESE TERMS
Luna Pet Haven may revise these Terms periodically to reflect changes in our merchandise, services, website functionality, business operations, store policies, or applicable legal requirements.
The updated version may be published through our website with a revised “Last Updated” date.
Your continued use of our services after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.
29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies published through Luna Pet Haven, constitute the terms governing your use of our online store.
Our failure to enforce a particular provision on one occasion does not waive our right to enforce that provision in the future.
30. CONTACT LUNA PET HAVEN
If you have questions regarding these Terms of Service, an order, or another store policy, please contact us:
Luna Pet Haven
4802 Golden Gate Dr
Killeen, TX 76549
United States
Phone: 514-946-643
Email: l01052248167@gmail.com